Refund & Cancellation Policy
Last updated: March 23, 2026
All sales are final. Due to the highly custom, hands-on nature of our work, Bridge City Pulse does not offer refunds on any services once an engagement has begun.
No Refund Policy
Bridge City Pulse provides fully custom website design and development services. Significant time, expertise, and resources are invested from the moment a project is initiated — including discovery, planning, design, and build work. As a result:
- All payments — including deposits, build fees, and monthly service fees — are non-refundable
- This applies regardless of whether the project has been partially or fully completed
- The digital and bespoke nature of our services means work cannot be "returned"
- Payments for hosting and maintenance are non-refundable for the current billing period
Cancellation of Ongoing Services
Clients on a monthly hosting or maintenance plan may cancel their subscription at any time.
- How to Cancel: Email us at support@bridgecitypulse.com with your cancellation request
- Effective Date: Cancellations take effect at the end of your current billing cycle
- No refunds are issued for the remaining days in a billing period
- Upon cancellation, your website will remain live until the billing cycle ends, after which it will be taken offline
- We will provide a final backup of your website files upon request
Disputes & Concerns
We are committed to delivering exceptional work and take every project seriously. If you have concerns about your project at any stage, we encourage you to reach out directly — we will always do our best to make it right within the scope of the agreed work.
Initiating a chargeback or payment dispute without first contacting us is a violation of this policy and may result in immediate termination of services.
Contact Us
If you have questions about this policy, please reach out:
Email: support@bridgecitypulse.com